Review management SaaS for local businesses
A US platform that helps local businesses collect customer reviews, reply to them and message customers. We worked on the marketing site, the customer dashboard, the review request pages and the integrations behind them.
the challenge
Online reviews bring customers to local businesses, but staff rarely have time to ask every customer for one, follow up and reply on each site. This platform does it for them. After a purchase the customer gets a review request, can leave feedback without making an account, and the business sees and answers reviews for all its locations in one dashboard.
what we built
We worked across all four parts of the product: the public website, the dashboard businesses log into, the pages customers see when asked for a review, and the back end and integrations that connect them.
- Marketing website with product, pricing and demo booking pages
- Dashboard for reading and replying to reviews, including businesses with several locations
- Review request and feedback pages that customers can use without logging in
- Back end and integration work for review requests sent automatically after a sale in the business's till or online shop
the result
The platform is live and used by local businesses across the US. We offer the same mix to SaaS clients now: a marketing site, a dashboard and the integrations behind them.
Built by Shivarva's founder while working at a previous agency, before Shivarva was started. We include it because it is the same kind of work we do now.
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